Q: How can I customise my custom business mug?

A: You can customise your business mug directly on our website. Choose the mug you like and use our online design tool to add your logo, text, or images. You can adjust the placement and size to fit your preferences. If you’re not comfortable with designing our own mug then we can do it for you via our design service 02921 28 6868.

Q: Do you ship business mugs UK wide?

A: Yes, we ship our business mugs all over the UK. 

Q: Is there a minimum order quantity for custom mugs?
A: There is no minimum order quantity. You can order as few or as many mugs as you need, making it perfect for businesses of any size. 

Q: Do you offer discounts for bulk orders?
A: Yes, we offer discounts for bulk orders. The discount percentage depends on the quantity of mugs you’re ordering. Please refer to our bulk pricing table for more information.

Q: How long will the print last on my business mug?
A: Forever, dye sublimation is a printing technique that uses heat to transfer dye onto materials like ceramic mugs. This method ensures your design is vibrant, durable, and resistant to fading, providing a high-quality finish that lasts the lifetime of the mug.

Q: How long does it take to receive my custom mug?
A: We aim to ship smaller runs within 1 week. Larger bulk runs can take up to 2 weeks.

Q: Can I see a preview of my custom mug before finalising the order?
A: Yes! Our design tool allows you to see a real-time preview of your custom mug as you design it. This way, you can make any necessary adjustments before placing your order.

Q: Are the mugs dishwasher and microwave safe?
A: Yes, our custom mugs are both dishwasher and microwave safe. Our process ensures the design is embedded into the mug’s surface, allowing for safe use in both appliances.

Q: What if I’m not satisfied with my custom business mug?
A: We stand by the quality of our products. If you’re not satisfied with your custom business mug, please contact our customer service team within 14 days after receiving your order. We’ll work with you to resolve the issue, whether it means a replacement or a refund.

Q: How do I upload my design for the mug?
A: You can upload your design through our website’s design tool. Acceptable file formats include JPG, PNG, and PDF. Ensure your design is high resolution to achieve the best printing quality.